DHL Genie
Ask natural-language questions against your team's documents and get AI-generated answers with clickable source citations — all behind DHL single sign-on.
What is Genie?
DHL Genie is an AI-powered chat platform for DHL Supply Chain. It lets you query your team's knowledge bases (collections of internal documents) in plain English and get grounded answers backed by source citations from the original files.
Behind the scenes Genie is a Retrieval-Augmented Generation (RAG) system: when you ask a question, Genie searches the documents in your knowledge base, picks the most relevant passages, and asks a Large Language Model (Azure OpenAI) to compose an answer that only uses those passages. Every citation in the answer points back to the source file so you can verify the information.
Who uses Genie?
| If you are… | You can… |
|---|---|
| A DHL employee with access to a knowledge base | Ask questions, read AI answers with citations, browse and download source documents, keep a personal chat history |
| A Knowledge Base Admin (Owner) | Manage your KB: invite users, approve join requests, upload and delete documents |
| A Super Admin | Create new knowledge bases for the organization, in addition to all admin capabilities |
If you don't yet have access to any knowledge base, you can request access from the right administrator from inside the app.
How to read this site
- Getting Started — Sign in for the first time, then tour the app
- My Apps — Find knowledge bases, request access, track your requests
- Chat — Pick a knowledge base, ask questions, read sources, manage chat history
- Administration — For KB administrators: manage users, upload and delete documents. Super Admins can also create new knowledge bases.
- About — The team, system architecture, security & privacy, and a glossary
- Support — Common errors, current limitations, who to contact
At a glance
Need help?
For questions or to report an issue, see Support → Contact.