Chat History
Every conversation you have with Genie is saved to your personal history. Chat history is strictly per-user — no one else, not even KB administrators, can read your chats.
Where history lives
History shows up in two places:
1. In the Chat sidebar (all your accessible KBs)
When you open the Chat page, the dark left sidebar shows your recent chats across every knowledge base you have access to — not just the currently selected KB. Switching KBs in the input dropdown does not filter the sidebar; the sidebar list is the same regardless.
Each entry shows the first few words of the conversation. Selected chats are highlighted in white. To know which KB a given session belongs to, open the session (the URL becomes /c/{session-id} and the KB selector at the bottom shows the matching KB).
- Load older sessions: click the More … button at the bottom of the list (10 entries per page)
- Open a session: click the entry — the conversation reloads in the centre area
- Delete a session: click the ⋯ kebab menu on the right of an entry → Delete (red trash icon)
After deleting, you'll see "Chat history deleted". If you deleted the chat you were currently viewing, a new empty chat is opened automatically.
There is no rename option — chat titles are auto-generated from the first question.
2. The full Chat History page (/history)
For a complete cross-KB view, open /history (or click Application History from the chat sidebar). This page shows every chat across every KB you have ever used, in a sortable table:
| Column | Meaning |
|---|---|
| DATE | When the chat happened (formatted in Turkish locale tr-TR) |
| APPLICATION | The KB the chat was held in |
| CHAT SUMMARY | The chat title (first words of the conversation) |
Click any row to open that chat. Pagination shows 5 or 10 rows depending on screen width.
The Chat History page does not have bulk-delete or per-row delete — to remove chats from history, delete them one at a time from the Chat sidebar.
Auto-titling
Chat titles are derived from your first question. The first ~5 words become the title, truncated with … if longer. Today the title cannot be edited.
Privacy
- Your chats are stored in Azure Cosmos DB in a container partitioned by your user ID.
- No one else can see your chats — not other KB users, not KB admins, not super admins. Access is enforced at the database layer.
- Chats are part of the standard backup of the Genie system and are retained according to DHL's data-retention policies (typically tied to your employment lifecycle).
If you need every chat permanently erased (for example for a GDPR request), contact Support.
What is stored?
For each chat session, Genie stores:
- Your question and Genie's answer for each turn
- The IDs of the source citations cited (the file content itself is not duplicated)
- Timestamps and the KB ID
- Performance metadata (tokens, latency) used for billing/operations
Not stored:
- Image content from your KB
- The full text of retrieved passages
- Your IP address or browser metadata (those are logged separately for security purposes — see Security & Privacy)