Reading Answers

Genie's answers are formatted Markdown. This page covers the anatomy of an answer so you know how to read each part.

Answer structure

A typical answer has up to four parts:

1. The body — the answer text, with rich Markdown: headings, bullet lists, bold, italics, tables, code, and links.
2. Citation superscripts — small numbered links inline (¹, ², ³…) pointing to the source documents.
3. A citation list — at the bottom, prefixed with Citation: and listing each citation by filename.
4. A toolbar with action icons (see below).

Citation superscripts

Whenever Genie pulls a fact from a document, it tags that fact with a small clickable number. Clicking the number opens the Chat Analysis Sheet on the right (see Sources).

"The cancellation policy allows free cancellation up to 24 hours before the appointment ¹."

You can also click the same number under the Citation: list at the bottom.

Markdown features

Genie can produce all standard Markdown:

• Lists (numbered and bulleted)

• Tables

  Column A	Column B
  Yes	No

• Code blocks with syntax highlighting:

  def hello():
      return "world"

• Bold, italic, strikethrough

• Links (clickable; open in new tab)

If the formatting looks wrong (all bold, mangled tables), refresh the chat — occasionally Markdown can get partially streamed in unusual ways.

The toolbar under each answer

Small icons sit below every answer:

Icon	Action
📋 Copy	Copies the answer text (without HTML or citation superscripts) to your clipboard. See Copying.
💡 Lightbulb	Opens the Chat Analysis Sheet on the Thought Process tab
📑 Clipboard list	Opens the sheet on the Supporting Content tab
🔊 Volume (optional)	If Azure speech is enabled, reads the answer aloud. See Voice Assistant

What if I don't know the language Genie answered in?

Genie answers in the language of your question. If your KB has English documents and you ask in French, you'll get a French answer. If you'd prefer English, simply ask the same question in English.

This is decided per question, so the same conversation can mix languages if you do.

Follow-up question suggestions

After some answers, Genie may show 1–3 clickable suggestion chips for likely follow-up questions. Click one to send it as your next message. This is a per-environment setting — your instance may or may not show suggestions.

What if Genie says "I don't know"?

If the documents in your KB don't contain enough information to answer, Genie will say so politely rather than guess. Common reasons:

• The topic isn't in the documents. Try a related question; if it's still missing, contact your KB admin to add the document.
• The topic is in the documents but worded differently. Try rephrasing or using terminology you remember from the document.
• The document is too new and isn't yet indexed. Newly uploaded files take a few minutes to be searchable.
• The KB is empty. Ask an admin to check the document list.

What if the answer looks wrong?

• Click the lightbulb to see Genie's Thought Process, then clipboard list to see what passages were retrieved. If those passages don't match your question, the issue is retrieval, not generation.
• If retrieval looks fine but the answer interpretation is off, rephrase the question or be more specific.
• Persistent issues with an answer should be raised with Support — please include the chat URL (it contains the session ID).